Category:Dictation -> Hardware -> Troubleshooting

To end a recording and create a new file for a new recording, we recommend that the end-of-letter (EOL) button on the Digital Pocket Memo be pressed at the end of the recording. 

Move the slider to STOP.
Press the EOL button to indicate that the file is finished. The EOL button is above the slider.
A checkmark will display next to the file completed and a new file will be created. 

Click here to download and then install the Philips Speech Control program.

This program will install the drivers necessary to engage the button controls on the Philips SpeechMike.

After installation, please restart the computer to initialize the SpeechMike drivers.

Category:Dictation -> Hardware -> Troubleshooting

Category:Dictation -> Hardware -> Philips SpeechMike

Category:Dictation -> Hardware -> Olympus

Category:Video Explanations

Tips for setting the microphone sound level input for Quikscribe Recorder when recording directly into QSR using a hand control microphone such as the Philips SpeechMike, Grundig SonicMic, Olympus DR-2000, or other PC microphone).

Select System Settings in QS Recorder, click on Record Device (under Audio Devices) to select the microphone device you will use for recording.

Then click on Record Device Settings to use Windows Control Panel to select the record device (hand control microphone you are using) and click on Properties to then select the Levels tab and adjust the input volume to about the 80% setting.

You can also select the audio Playback Device to route the playback audio to the speaker in your hand control microphone.  We recommend doing this so that only dictation playback is routed to the hand control mike, and all other Windows audio is routed to your default playback device (usually desktop speakers).

This video demonstration provides instructions for setting the audio sound levels in Windows and Quikscribe Recorder.

Note:  If you have problems with the SpeechMike connection, or with the recording levels not remaining stable, please make sure of the following:

The SpeechMike USB connection should be plugged directly into the computer’s USB port instead of a USB hub.  If you have to use a USB hub, make sure it’s a powered USB plug that plugs into an A/C outlet for external power.

Category:Transcription -> Hardware -> Troubleshooting 

Symptom:  USB device sometimes fails or doesn’t work all the time.

Resolution: Turn off the Windows power management setting on ALL the USB ports.

-  Windows XP:  Click Start>Control Panel>System> Hardware >Device Manager. 
  Windows 7:  Click Start>Control Panel >Device Manager. 

-  Double click Universal Serial Bus controllers.
-  Right click USB Root Hub (and USB Generic Hub, if present).
-  Click Properties.
-  Select Power Management tab.
-  Uncheck “Allow the computer to turn off this device to save power”. 
-  Click OK.
-  Make this change for each USB Root Hub.

click here for video explanation

Category:Dictation -> Quikscribe Recorder -> Using

Windows 7 uses a dynamic graphical icon for applications in the task bar, so QS Recorder can’t display the Record/Rewind/Play/FF actions in the task bar when the application is minimized.

However, the system tray (on the right side of the bottom task bar) can display those functions if you pin the QSR icon to the bottom line using these steps:

1.  Click the arrow in the system tray to display all the applications running in the system tray.

2.  Select ‘Customize’

3.  Find the icon for QSR.exe in the list.

4.  Change the associated Behavior for QSR.exe to “Show icon and notifications”

5.  Select ‘Ok’

The QSR icon will then display in the system tray area of the bottom task bar, and the icon will change display according to the action used in QSR (Record, Play, Rewind, FF).

Video Explanation

Recent versions of Quikscribe provide a feature to check for and install software updates automatically. This feature will provide incremental software patches and enhancements for the current software version, providing you have a valid subscription to the Quikscribe Support Plan.  To use this feature do the following:

Open Quikscribe .
-  Select Help. 
-  Select Check for Latest Version. 
-  Follow the prompts.

If Check for Latest Version if not available in the Help menu of Quikscribe, download and install Quikscribe from the Internet.  To download and install Quikscribe from the Internet, do the following:

-  If Quikscribe has been previously installed, first uninstall Quikscribe.  Go to Control Panel.  Select Program Features or Add/Remove Programs.  Click Quikscribe and remove it. 
-  Enter the following link in the address line of an Internet browser: 
http://www.digidictate.com/install
-  Click the link to download and install Quikscribe (Player or Recorder) .
-  Select ‘Open’ to run the installation routine immediately. Individual users will usually select this option.  (Select ‘Save’ to download the installation file and save it to a local PC or network drive for future installation.)
-  Follow the on-screen instructions. 
-  Pay particular attention to the Setup Type screen options.  Each option will install Quikscribe.  Some users need additional options, though.
-  Select ‘Default’ to install the basic software.
-  Select ‘Custom’ to install optional features.  This screen allows de-selection of features.
-  Select ‘Complete’ for all features.
Note:  The Voice Recognition option (which requires coordination with Dragon NaturallySpeaking) is available in the Custom or Complete setup.

After running Quikscribe, you may receive a prompt to register the software. 
-  If prompted, enter your license number and the appropriate user name or computer name to help identify the registration on that PC.  A unique user name (of your choice) is helpful for future troubleshooting.
-  Close Quikscribe and reopen it to ensure full licensing.
-  If you have registration issues, send an email to support@quikscribe.com.

Category:Dictation -> Hardware -> Troubleshooting

This means that your DPM 9600 has recovered from a timing issue.

To reset the dpm remove the batteries for approx. 10 minutes.

Under Mobile Dictation select “PocketMemo 9600” from the drop down list and click on the arrow. A new page will launch to provide the download.

Note: For a full description on installing a firmware update please reference the Firmware Upgrade for Digital Pocket Memo category.

Set date and time on Philips Digital Pocket Memo 9600/9610

* Press the round Menu button.
* Press ‘-‘ button to move to Setup.
* Press button below Enter on screen.
* Press ‘-‘ button several times to move to Date & Time. 
* Press button below Enter on screen.
* Press ‘-‘ or ‘+’ button to change date or time item.
* Press button below right arrow on screen to move to next Date & Time item.  ‘12/24’ refers to a 12 hour or 24 hour clock.
* Press round menu button below OK when finished changing date items.
* Press the button below Back to return to the previous menu.
* Press the button below Back again to return to the home screen.